Altitude Holding (Pvt) Ltd.
Phone: 0761414115 / 0777448343
Address: No 3 Abeyrathne Mawatha, Boralesgamuwa, Sri Lanka

Effective Date: [Date]

1. Introduction

Welcome to Altitude Holding (Pvt) Ltd. By accessing or using our website, services, or purchasing our products, you agree to be bound by the following Terms & Conditions. Please read these terms carefully. If you do not agree with any part of these terms, you should not use our website or services.

2. Eligibility

By using our website and services, you confirm that you are at least 18 years old or have the permission of a parent or legal guardian if you are a minor. You agree to provide accurate and current information when placing orders or creating an account with us.

3. Product Information

We strive to display product information, including descriptions and pricing, as accurately as possible. However, we cannot guarantee that all details on our website are completely error-free. If a product’s correct price is higher than the stated price, we may cancel your order and notify you of the correct price.

4. Orders & Payment

• Order Confirmation: Once you place an order, you will receive a confirmation email. This email does not constitute acceptance of your order. We reserve the right to refuse or cancel orders at our discretion.
• Payment Methods: We accept various payment methods, including credit/debit cards, cash on delivery, and online payment options (where applicable).
• Cancellation: Orders can only be canceled before they have been shipped. After shipping, the return policy applies.

5. Shipping & Delivery

Please review our Delivery Information policy for details on shipping costs, delivery times, and terms. Delivery times are estimates and may be affected by factors beyond our control. We are not responsible for delays caused by delivery partners or unforeseen events.

6. Returns & Refunds

• Return Eligibility: Products may be returned if they are damaged or incorrect upon delivery. Please contact us within 7 days of receiving your order.
• Non-Returnable Items: Certain items (e.g., perishable goods, personalized items) may not be eligible for return.
• Refunds: Approved returns will be refunded in the original payment form. Please allow up to 10 business days for processing.

For detailed information, refer to our Returns & Refunds policy.

7. Intellectual Property

All content on our website, including logos, text, images, and product descriptions, is the intellectual property of Altitude Holding (Pvt) Ltd. and protected by copyright and trademark laws. You may not use, reproduce, or distribute our content without express written permission.

8. User Conduct

By using our website, you agree not to:

• Violate any applicable laws or regulations.
• Submit false information or impersonate any person or entity.
• Attempt to gain unauthorized access to our systems.
• Transmit harmful software, viruses, or other disruptive technologies.

9. Limitation of Liability

To the maximum extent permitted by law, Altitude Holding (Pvt) Ltd. shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website, products, or services. Our liability is limited to the amount you paid for the product or service in question.

10. Indemnification

You agree to indemnify and hold harmless Altitude Holding (Pvt) Ltd., its employees, and affiliates from any claims, liabilities, or expenses (including legal fees) arising from your violation of these Terms & Conditions or misuse of our website or products.

11. Privacy Policy

Your privacy is important to us. Please refer to our Privacy Policy to understand how we collect, use, and protect your personal information.

12. Changes to Terms & Conditions

Altitude Holding (Pvt) Ltd. reserves the right to update or modify these Terms & Conditions at any time without prior notice. Changes will be posted on this page, and we encourage you to review the terms regularly. Your continued use of our website or services constitutes acceptance of the revised terms.

13. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Sri Lanka. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Sri Lanka.

14. Contact Us

If you have any questions or concerns about these Terms & Conditions, please contact us at:

Altitude Holding (Pvt) Ltd.
Phone: 0761414115 / 0777448343
Email: order@altitudelk.com
Address: No 3 Abeyrathne Mawatha, Boralesgamuwa, Sri Lanka