Altitude Holding (Pvt) Ltd.
Phone: 0761414115 / 0777448343
Address: No 3 Abeyrathne Mawatha, Boralesgamuwa, Sri Lanka

Effective Date: [Date]

1. Overview
At Altitude Holding (Pvt) Ltd., we strive to ensure that you are satisfied with your purchase. However, if you are not completely satisfied, we offer a clear and easy process for returns and exchanges. Please read the following terms and conditions carefully to understand your rights and how to initiate a return.

2. Eligibility for Returns
You may be eligible to return products purchased from Altitude Holding (Pvt) Ltd. under the following conditions:

• The product must be in its original, unused condition and packaging.
• The product must be returned within [X] days from the date of purchase (or delivery date).
• Proof of purchase (e.g., receipt or order confirmation) is required.
• The product is not damaged, defective, or altered after purchase.

3. Non-Returnable Items
Certain items cannot be returned, including but not limited to:

• Products that have been used or opened (e.g., perishable goods, personal care items).
• Customized or personalized products.
• Sale or clearance items, unless otherwise stated.

4. How to Initiate a Return
To initiate a return, please follow these steps:

1. Contact us within [X] days of receiving the product at [Your Email Address] or call us at 0761414115 / 0777448343.
2. Provide your order number, a description of the item, and the reason for the return.
3. Our customer service team will provide you with a return authorization and instructions for returning the product.

5. Return Shipping

• Customers are responsible for the cost of return shipping unless the product is defective or incorrect.
• We recommend using a trackable shipping service or purchasing shipping insurance for your return. We cannot guarantee that we will receive your returned item without proof of tracking.

6. Refunds and Exchanges
Once we receive and inspect the returned product, we will process your request according to your preference:

• Refunds: If eligible, refunds will be issued to the original payment method within [X] business days. Please note that it may take additional time for the refund to reflect in your account, depending on your payment provider.
• Exchanges: If you prefer an exchange, we will send you a replacement item (subject to availability) once the returned item is received and inspected.

7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately within [X] days of receiving your order. We will arrange for a return or exchange at no additional cost to you.

8. Contact Us
If you have any questions or concerns about our returns policy or would like to initiate a return, please do not hesitate to contact us at:

Altitude Holding (Pvt) Ltd.
Phone: 0761414115 / 0777448343
Email: order@altitudelk.com
Address: No 3 Abeyrathne Mawatha, Boralesgamuwa, Sri Lanka

We value your business and are committed to ensuring your satisfaction. Thank you for choosing Altitude Holding (Pvt) Ltd.!